Refund Policy

1. Return Eligibility

You may be eligible for a return or refund if:

• The item you received is defective, damaged, or significantly different from what was described.
• The request is made within 14 days of the delivery date.
• The item is in its original condition, unused, and in its original packaging (where applicable).

The following items are not eligible for return:

• Custom-ordered or specially sourced items.
• Items that have been installed, used, or modified.
• Consumable products (inks, solvents, chemicals) that have been opened.
• Items returned beyond the 14-day window without prior written approval from us.

2. How to Request a Refund or Return

• Step 1: Email us at info@demozi.com within 14 days of receiving your order.
• Step 2: Include your order number, a description of the issue, and clear photos of the item if it is damaged or defective.
• Step 3: Wait for our team to review your request. We will respond within 3 business days.
• Step 4: If approved, we will provide instructions on how to return the item (if applicable).

3. Refund Processing

• Approved refunds will be processed within 5–10 business days after we receive and inspect the returned item.
• Refunds will be issued to the original payment method used at checkout (via PayTR).
• Depending on your bank or card provider, it may take an additional 3–7 business days for the funds to appear in your account.
• We reserve the right to issue a partial refund if the item is returned in a condition that does not meet our return standards.

4. Shipping Costs for Returns

• If the return is due to our error (wrong item sent, defective product), we will cover the return shipping cost.
• In all other cases, the customer is responsible for return shipping costs.
• We strongly recommend using a tracked shipping service for returns. We cannot be held responsible for items lost in transit.

5. Exchanges

We handle exchanges on a case-by-case basis. If you received a defective or incorrect item and would prefer an exchange rather than a refund, please mention this when contacting us. Exchanges are subject to product availability.

6. Order Cancellations

• Orders may be cancelled within 24 hours of placement, provided the item has not yet been shipped.
• To cancel an order, email us immediately at info@demozi.com with your order number.
• Once an order has been shipped, it cannot be cancelled and must go through the standard return process.

7. Industrial & Spare Parts Orders

Due to the specialised nature of industrial equipment and spare parts, the following additional conditions apply:

• All sales of industrial machinery, sensors, and spare parts are final once shipped, unless the item arrives damaged or defective.
• We will work with you to diagnose and resolve any technical issues before considering a return.
• Please ensure the correct product model and specifications are confirmed before placing your order.

8. Contact Us

• Company: Demozi Kozmetik ve Makina Dış Ticaret Limited Şirketi
• Email: info@demozi.com
• Phone: +90 539 661 9004
• Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+3)